(4.0 / 5)2248+ Ratings

Candles Direct Reviews

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Overall Rating

4.0

8 Reviews

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About Candles Direct

Candles Direct is an online retailer offering a wide range of candles and accessories. They deliver to customers in the UK, Ireland, and various other European destinations. Their product line includes Yankee Candle and WoodWick. Yankee Candles are made with quality ingredients from around the world by master candlemakers using a unique wax blend and wick. Each fragrance is rigorously screened, reviewed, and tested by a team of fragrance experts to achieve a strong fragrance and quality experience. WoodWick candles, on the other hand, feature natural wooden wicks, sophisticated fragrances, and premium designs. The exclusive Pluswick Innovation wick design creates a beautiful even burn and evokes the soft, distinctive sounds of a crackling fire. They also offer a variety of scented candles for sale, including new fragrances that can satisfy your wanderlust. In addition to candles, they sell reed diffusers that can fill any room with long-lasting fragrance. They also have a sale section where customers can find best-selling items at discounted prices. Their website also includes a Help Centre for customer support and information about delivery prices, returns, and refunds.

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Candles Direct Customer Reviews (8)

0/5

Bruno Perreault

Verified Buyer

Feb 15, 2023

Naomi Deloatch

Verified Buyer

Feb 15, 2023

Deborah Crum

Verified Buyer

Feb 15, 2023

Ines Wirth

Verified Buyer

Feb 13, 2023

Philip Lamarre

Verified Buyer

Feb 12, 2023

Orlene Huard

Verified Buyer

Feb 11, 2023

Richard Dirks

Verified Buyer

Feb 10, 2023

Hjalte Juhl

Verified Buyer

Feb 9, 2023

Candles Direct Customer’s Q&A

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Candles Direct FAQs

About candlesdirect.com Popular Products and Services?

CandlesDirect.com is a popular online store known for its wide range of candles and related products. The store carries a variety of brands, but Yankee Candle and WoodWick are frequently mentioned in customer reviews. Products range from tealights and holders to fluffy towel signature diffusers and candles for various occasions. Customers have praised the competitive prices, fast shipping, and reliable stock levels. The company also offers outstanding customer service, with many customers highlighting their prompt and caring responses to inquiries or issues. However, some customers have reported issues with delivery and communication. Overall, CandlesDirect.com is highly recommended by its customers for its great products and service.

Are there any discounts available on CandlesDirect.com?

Yes, there are several discounts available on CandlesDirect.com. They offer a 20% off on WoodWick Candles and up to 50% off on the same. There's also a discount of up to 50% off on Mother's Day Candles. Additionally, they offer 15% off sitewide and up to 15% off on selected Yankee Candle Reed Diffusers. You can also save big on all your favourite Candle Brands. They also offer 20% off on selected Yankee Candle Reed Diffusers. Please note that these offers may vary and it's always a good idea to check the website for the most current deals.

Can you recommend a similar website to candlesdirect.com?

Sure, you can explore websites like candlesdirect.co.uk which are similar to candlesdirect.com. You can also use Similarsites.com to discover the best websites and explore competitor and related sites. Another resource is Similarweb, which provides analytics and market share drilldown for websites like candlesdirect.com. Please note that the similarity of these websites to candlesdirect.com can vary, so it's a good idea to check out each one to see if it meets your needs.

candlesdirect.com Return Policy?

Candlesdirect.com has a specific procedure for returning items that are damaged. Claims for items damaged on delivery must be made within 7 days of receipt of the package. It's important to contact them via email at info@candlesdirect.com to inform them of any return before sending back the item.

As for their shipping policy, they use DHL Express for all orders. The shipping cost varies depending on the order value and the destination. For example, for orders within the United Kingdom, the shipping cost is £3.95 for all orders, and £6.95 for DHL Express. For orders in Europe, the shipping cost ranges from £9.99 to £24.99 depending on the order value, with an additional cost per £50 spend. For the rest of the world, the shipping cost starts at £19.99 for orders up to £50 and goes up to £69.99 for orders over £200, with an additional cost per £50 spend.

Please note that all purchases are made in acceptance of their terms and conditions. For more information, you can contact them at info@candlesdirect.com.

How do I join Candles Direct's Loyalty Program?

You automatically start to earn points when you register to shop with them and spend £1. Once accumulated, simply click the present icon at the bottom of the website. Login, and it will show how many points you have. Click redeem, and a discount code will be created for use during checkout.

What is Candles Direct's refund policy?

Candles Direct offers a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

How much are Loyalty Points worth?

50 Loyalty Points have a monetary value of 50p, so for every £10.00 you spend, it gives you another 50p to spend in the future. Spend £10.00, and you will get 50 points, spend £20.00, and you will get 100 points, and so on.

How can I start a return?

To start a return, you can contact Candles Direct at info@candlesdirect.com. If your return is accepted, they’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to them without first requesting a return will not be accepted.

What should I do if my order is defective or damaged?

Please inspect your order upon reception and contact Candles Direct immediately if the item is defective, or damaged, or if you receive the wrong item. They will evaluate the issue and make it right.

What is Candles Direct's Loyalty Program?

When you shop with Candles Direct, you will earn points on all your purchases. These Loyalty points can then be redeemed as discount codes to be used on your future purchases.